The recent update to the CQS Core Practice Management Standards (CPMS) requires CQS firms to have a policy in place for dealing with lenders (s6.4).
Policy documents can be time-consuming and difficult to prepare without a Policy Template as a starting point.
Lexsure’s COMPLETIONmonitor team have drafted a set of policy templates designed to make it simpler for conveyancing firms to meet their compliance obligations.
25 sections in the current version.
The Dealing with Lenders Policy Template includes reference to:
...as well as other formalities and general obligations as required under 6.4 of the CPMS.
Own an earlier version? Buy only the paragraphs that have changed. Each paragraph arrives by email as a PDF as soon as you pay.
The revised wording strengthens lender reporting, including explaining legal risks and recommendations and using designated portals. It also clarifies record keeping and the need for written lender approval before proceeding where required.
The UK Lenders’ Handbook new platform enables lenders to amend their Part 2 instructions and provides firms with facilities for monitoring relevant changes. Firms whose policies already require an initial Handbook or LENDERmonitor check should add a mandatory second check before submitting the COT..
Integrating these updates aligns your firm with CPMS 5.12, directly addressing failures highlighted by the Legal Ombudsman regarding incorrect fund distributions. Adopting this wording mitigates indemnity risks through mandatory 48-hour verification windows and rigorous evidence-based discharge monitoring.
Lenders require certainty that SDLT is filed to protect their security. This wording links HMRC registration directly to UK Finance Handbook compliance, assuring lenders that the firm’s ability to submit returns and provide Certificates of Title remains uninterrupted.
Update to mandate individual UK Finance platform accounts and compulsory LM04 or equivalent searches before exchange. Ensures compliance with the 2026 handbook transition, enforcing strict security protocols and real-time verification of lender instructions to mitigate professional indemnity risks.
Draft specifies that only a Partner or authorised signatory may submit an e-Certificate of Title, as doing so carries serious legal and regulatory responsibilities; any unauthorised sign-off could breach lender terms, SRA Principles, and expose the firm to sanctions, so the authorised person must personally verify all details and retain a copy on file.
Buying 7 or more paragraphs? The full current policy costs the same or less at £475.00 + VAT.
Sample template bundles do not include a template to show the structure of the residential conveyancing department at a firm. The data protection policy template covers the requirements of CQS, however it is the responsibility of the firm to ensure it is compliant with the requirements of the General Data Protection Regulation.